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Terms and Conditions

These terms and conditions represent a formal "contract" agreement between the Carenal platform and its users
Which is an electronic platform that creates a link between personal care service providers and connects them with customers to provide services to them in their homes or in the sites previously identified by clients. Carenal provides the customer with the opportunity to choose the appropriate service provider for him to do his service.

Any use of the services provided by our platform constitutes your agreement to this contract and its provisions, and accordingly you must not use the platform if you do not agree to the terms and conditions contained in this contract.

We reserve the right to amend or change these terms and conditions without prior notice, and it is your responsibility as a user of the platform to review the terms and conditions of use periodically to see updates to these terms and conditions, through the link (website link). We also hope to review our privacy policy to learn more about how to use For information provided to us by users of the platform.

Eligibility for services

You acknowledge and warrant the following:

  1. That your use of our services has never been suspended or prevented from using it at any time.

  2. You are not a competitor to us, and you do not offer any product that competes with the services provided to us.

  3. You have full power and authority to contract and that you will not be in breach of any law or contract, and that you do not have any judicial precedents, arrest warrants, or claims by the security authorities.

Pledges and guarantees
You represent and warrant that you will:

  1. Comply with all applicable laws and regulations in the Kingdom of Saudi Arabia.

  2. You provide us with correct and accurate information and update it periodically.

  3. You review and comply with any notices sent by us regarding your use of the services provided by the platform.

  4. You will not use the Service or the Platform to cause harm, harassment, or annoyance to anyone.

  5. You agree to exchange information between companies within the platform regarding your executed operations and to evaluate transactions with you.

  6. It will not impede the proper operation of the platform.

  7. You will not attempt to harm the Service or the Platform in any way.

  8. You will not copy or distribute the platform or other content without written permission without prejudice to what is stated in the proprietary rights.

  9. You will maintain the password for your account or any other identification we provide to you and allow access to your account, securely and confidentially.

  10. You will provide us with all evidence proving your identity at our discretion.

  11. We have the right to refuse to provide the service or use the platform without giving reasons.

It follows from the foregoing that you will not misuse the site in any way

Intellectual property rights 

All intellectual property rights on this platform and all materials related to it or appearing on it (including any content that we provide or list) are reserved for our trademark, and this entails the legality of the claim when violating it.
paying off.


We reserve the right to impose new fees for using the Platform or the Service, or both.  If we decide to impose new fees, you will be informed of this and you will be permitted to continue with or terminate the contract.
You must pay the value of the services and purchases to the service provider through the approved electronic payment methods as soon as the service is provided to you with the option of the ability to pay during the service.  And you alone bear the legal responsibility for not paying the value of services and purchases as soon as they are provided, without prejudice to what is stated in the privacy policy as shown there.
We have the right to prohibit the customer in the event of non-payment of the value due for the service provided, noting that we will not remove the ban on the customer until the payment of the service fees owed

Pricing method:

The price of providing the service on the platform is determined by browsing the site and seeing the offers that the service providers present to the customer, and the customer has the right to review all the offers presented to him and accept the appropriate offer before starting to provide the service, and the customer’s acceptance of the offer presented to him is considered his commitment to pay the amount of the service upon completion as it is.  Explained in the payment paragraph, then the customer goes to the service provider’s headquarters, and in some cases the customer may get the services in another place of his choice, and the customer then pays additional fees.


By agreeing to the terms of the above user and use of the platform or service, you agree to defend us, our affiliates, its licensors and all of their officials, directors, and other users, employees, attorneys and agents, not to harm them and absolve them of their liability from any claims, costs, damages, losses, liabilities and expenses (including  Attorneys' fees and costs) arise from or are related to the following:

  1. Your violation or violation of any of these user conditions or any applicable law or regulations, whether or not they are referred to in these terms and conditions of use.

  2. Your violation of any rights of third parties, including service providers regulated by the platform,

  3. Your use or misuse of the platform or the service.

Legal responsibility:

The information, recommendations, services or any of them provided to you on or through the website, service and platform are for general information purposes only and do not represent any advice.  We will maintain, as much as possible, the correctness and updating of the website, the platform and its contents, but it does not guarantee that the (contents) of the website or the platform are free from errors, defects, malware and viruses, nor does it guarantee the correctness, accuracy and updating of the website and the platform.
We are not responsible for any damages resulting from the use of (or inability to use) the website or platform, including damages caused by malware or viruses, and we are not responsible for the incorrectness or incompleteness of the information or the website or the platform, unless it is  This damage is caused by willful misconduct or gross negligence on our part.
The responsibility for the quality of the services required by using the platform or the service lies entirely with the care service provider who provides the service to you in the end.  Under no circumstances do we accept any liability related to the services it provides or arise from it, and we also do not accept responsibility for any acts, behavior, behavior, negligence, or all of the above, on his part. Therefore, any complaints about the services should be submitted to the provider.  Care service.


Modify services:
We reserve the right, and our sole discretion, to do the following at any time:


  1. Change the services or any related materials;  And / or stop publishing its services.

  2. If we decide to stop publishing our services, we may, at will, replace the services with other similar materials.

You acknowledge that you are solely responsible for the privacy of the services, and you are solely responsible for their use by anyone else using your account and / or username, password, or your access credentials.  You also agree to notify us if you become aware of any loss, theft, or unauthorized use of any password, username or IP address, or other methods of accessing the services.

Interactions with others:
While using the website, platform and service, links may be provided from time to time to websites owned and controlled by others in order to correspond with others, purchase products or services from them, or participate in the promotions offered by them.  These links take you outside of the website, platform, and service, and are outside of our control.

Contract term and termination:
The contract between you and us is for an unlimited period.  You have the right to terminate the contract at any time by permanently deleting the platform installed on your smartphone, thereby disrupting your use of the platform and the service.  You may close your user account at any time.
We have the right to terminate the contract with immediate effect at any time (by suspending your use of the platform and the service), in the event that you do any of the following: (a) violate or breach any condition of the user terms, (b) if we think that you are misusing the platform or service.  We are not obligated to send prior notice of contract termination.

Invalidation of one or more judgments:
The nullity of any provision of these user conditions does not affect the validity of the remaining provisions contained therein.
In the event that there is any invalid provision in the terms of the present user or the existence of an unacceptable provision in certain circumstances in accordance with the criteria of reasonableness and fairness and to this extent only, it shall be substituted between the two parties by a provision that is acceptable in consideration of all circumstances and is consistent with the provisions of the void condition as much as possible, taking into account the content of the terms  The present user and its purpose.

Modification of the service and user conditions:
We reserve the right, at our sole discretion, to amend or replace any of these user conditions, or to change, suspend or discontinue the service or platform (including but not limited to, providing any feature, database or content) at any time.  By publishing a notification on the site or by sending a notification to you through the service or platform or via e-mail.  We may also place restrictions on certain features and services or limit your access to parts of the service or the entire service without notice or liability.

We may send a notification by sending a general notification about the service or platform, by sending an email to your postal address registered in our account information, or by sending a letter by regular mail to your address registered in the account information.

Applicable law and dispute resolution:
These user conditions and apply to settle any dispute, claim or disagreement arising from or related to these user conditions, or any violation thereof, termination, implementation, interpretation, validity, or use of the site, service or platform, are subject to the laws and regulations applied in the Kingdom of Saudi Arabia and interpreted in accordance with  to her.

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